We understand that Technical Support is a critical service to our customers.
Our technical team members are all qualified with many years of industry related experience, to enable them to deal with your technical support queries.
Contact the OPTRON Group HelpDesk
- Shared-Call Tel: 0860 999 007 (South Africa only)
- International Tel: +27 12 683 4504
- WhatsApp: +27 76 995 0374
- E-mail: helpdesk@optron.com
Operational Hours
Our Helpdesk facility is available Monday – Friday, from 08H00 – 16H30. Requests logged after-hours will be attended to first-thing on the following working day.
Support Services
- Telephonic, e-mail and on-line support
- Hands-on support at any of our regional offices
- On-site support
Workflow
All support requests are logged in the Zendesk system and a support ticket number issued to the customer via e-mail. This number serves as a reference for any future contact with our support team in that regard.
